AI in the Workplace: How People Use It

AI in the workplace

Artificial intelligence is no longer a futuristic add-on. It’s built into everyday tools – email platforms, browsers, office apps, and development software. Many people now use AI in their work without even realising it.

Below is a clear look at how AI is showing up in modern workplaces and the practical value it brings to organisations, including private training establishments (PTEs).

How AI Is Showing Up in Everyday Work

1. Communication and Content Creation

AI in the workplace has become a reliable writing assistant. It helps staff:

  • Turn rough notes into polished emails and documents
  • Adjust tone for different audiences
  • Simplify complex language
  • Improve clarity and structure

AI provides the first draft; humans ensure accuracy and intent.

3. Operations and Administration

AI now handles many repetitive admin tasks, such as:

  • Extracting data from forms
  • Categorising enquiries and support tickets
  • Drafting routine reports

This reduces manual effort and lowers the chance of errors.

2. Reducing Information Overload

With long documents and endless email threads, AI helps by:

  • Summarising key information
  • Pulling out decisions and actions
  • Explaining content in plain language

This saves time and keeps teams focused on what matters.

4. Customer, Learner, and Stakeholder Support

AI improves response times and consistency by:

  • Drafting replies to frequent questions
  • Powering 24/7 website or portal chat
  • Routing complex queries to the right person

Staff remain in control – AI simply lightens the workload.

    The Value of AI for Organisations (Including PTEs)

    1. Communication and Support

    AI helps organisations:

    • Create quick, clear responses
    • Provide instant answers through chat
    • Reduce repetitive frontline work

    For PTEs, this supports common enquiries about enrolment, fees, attendance, and timetables.

    3. Service Delivery, Learning, and Outcomes

    With safeguards in place, AI can support:

    • Summarising complex learning material
    • Creating personalised practice questions
    • Highlighting trends in engagement or performance

    This helps educators and support teams identify issues earlier.

      2. Admin and Back-Office Processes

      AI can streamline:

      • Enrolment or onboarding form processing
      • Task routing between departments
      • Drafting compliance and operational reports

      This is especially valuable for PTEs with heavy reporting requirements.

      4. Compliance, Quality, and Governance

      AI reduces compliance workload by:

      • Summarising regulatory updates
      • Assisting with policy revisions
      • Analysing feedback and survey data

      It supports quality teams without replacing them.

      Being responsible with AI in the workplace

      Successful AI adoption requires:

      • Human oversight: People review and approve outputs.
      • Privacy and security: Sensitive data must be protected.
      • Clear guidelines: Staff need basic AI literacy and boundaries.

      AI is a tool – not a decision-maker.

      Where to Start

      You don’t need a full AI strategy to begin. Instead:

      1. Choose one or two high-impact pain points.
      2. Trial AI with a small team.
      3. Set simple rules for data and sign-off.
      4. Measure benefits, then expand.

      AI in the workplace is about freeing teams from repetitive tasks so they can focus on meaningful work – teaching, supporting learners, and serving clients.

      Final Thoughts

      If you’d like to explore how AI can support your organisation, contact us at Enform.nz.

      07 949 8000
      Submit an enquiry through our Contact Form.

      Let’s turn AI into real, measurable value for your organisation.